Reservations
Call 84-4-39264009
Tel: 84-4-39264010 | Email: bookingelizabethsails@gmail.com
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How to book

Please fill in the online “Request A Quote Form” and send as soon as possible so that we can accommodate your requests. Please note that all fields marked with an asterisk (*) must be completed.

If you do not receive any emails or proposals from us within 8 hours, please kindly check your Spam Folder or Junk Mail Box as sometimes it goes wrong. Sales Office Hours: 8:00 – 20:00 (GMT +07.00) (Mon -> Sat).

PAYMENT INSTRUCTION
1. Deposit
To secure your reservation, we require the deposit of at least 25% total trip cost; can be processed by option below:

Option 1: OnePay
We connect with OnePAY Payment Gateway to accept Online Card Payment (www.onepay.vn). All of your card information is processed through SSL protocol with international card security standard. Your card information will not be stored at our system (merchant) with international security standard. We will send you the link to fill out the form and you will make the online payment through steps.
Please note that all credit transactions will be charged extra 3.0% service fee.

 

2. Other Payment (Balance, Drink Bills…)
Option 1: Card Payment
We do accept card payment, including Credit, Debit, ATM. Please note that all card transactions will be charged extra 3% service fee

Option 2: Cash
Payment in Vietnam Dong (or AUD, EUR) is to be made equivalent to the amount in United States Dollars at the official exchange rate of the VietcomBank at the time of payment.

DEPOSIT AND BALANCE PAYMENT
A deposit of 25% – 50% of the total tour price is required upon a confirmation of your booking. Once a deposit is received it is understood that you have read, understood and accepted all our Terms and Conditions.
Your balance can be paid at least 1 day prior to the departure date. So please kindly stop by our office at 5/33B Pham Ngu Lao, Hoan Kiem district, Hanoi to settle. We open every day 8:00AM – 5:30PM; Saturday & Sunday 8:00AM – 3:30PM. We are happy to receive your full payment in cash (VND or USD). If you do not have time to visit our office in Hanoi, please inform our sales staffs so we can arrange your payment via OnePay before your departure date.

PAYMENT METHOD
We accept online payment by credit card with ONEPAY, a secured payment gateway for Master Card, Visa, and American Express. We will send you secured payment links once you accept this method.
You can also choose payment by Bank Transfer, Western Union. Please, kindly note that the payment fees are not inclusive in price.
You can choose to pay the remainder of your balance by cash or credit card at our office in Hanoi or Halong Bay. For credit card payments, a 3% bank fee is added for each transaction.

CANCELLATION POLICY
1. Services are cancelled by clients:
In case a tour is cancelled by the client for any reason, the following fees should be paid:
More than 30 days in advance of our service: 0%
From 15 to 30 days in advance of our service: 25% of the total sum
From 14 days to 7 days in advance of our service: 50% of the total sum
Within 7 days: 100% of total sum
This fee scheme counts for all services booked at Glory Legend Cruise. Refunding the client is done by banking transfer; the party who cancels pays the banking fee.

2. Services are cancelled by Halong Elizabeth:
Halong Elizabeth Cruise will only cancel the contract if dramatic problems like natural disasters, epidemics, political problems, etc., may occur. In this case, clients will be refunded the total sum of booked services. Should there are any rising services during that time, clients will pay basing on the actual amount.

CHILREN POLICY
One child under 5 years stays free of charge when using existing beds.
One child from 5 to 12 years is charged 75 % of the room stay per night and person when using existing beds.
One older child or adult is charged 40 % of the room stay per night and person in an extra bed.

REFUND
All cancellations must be received in writing, sent to us via email. Before a determination regarding a refund can be made, all cruises documents must be returned to Halong Elizabeth Cruise. All refund requests pertaining to cruise and other service are subject to final review by Halong Elizabeth Cruise.
In case of tour cancellation by bad weather, refund will be made fully or partly based on service that has been delivered to customers before cancellation.
Please note that, refund does not including service fee for payment by credit card or online payment.
No refunds will be made for unused services or no-shows. It is up to 15 days for any refund to appear in your bank account statement.

INSURANCE
Insurance on board is purchased for passengers due to the requirement of Vietnamese law, and it covers only the basic accidents so we strongly recommend you purchase your own insurance before departing for Vietnam and before joining the cruise with us.

TRAVEL DOCUMENTS
Service Voucher will be compiled after the deposit has been received and sent to guests prior to departure. These documents will be sent via email, and should be printed out by participants and retained as a receipt.
It is the guest’s obligation to obtain a valid passport, visas and public health documents, travel insurance for your travelling time in Vietnam.
Client is requested to submit all passenger details at least 24 hours prior to check-in of passengers (Full name, Date of birth, Gender, Nationality, Passport number, Vietnam visa expiry date, Contact number).

THE FINE PRINT
A free 2 – way shuttle between Hanoi and Ha Long will be provided by the cruise.
For pick – up in Hanoi, quests must provide their hotel name and address. Cruise staff will pick guests up at 7:30AM. Alternatively, quests can visit the cruise office.
For pick – up in Halong, quests must take their way to Tuan Chau Wharf. The shuttle departs at 12:00.
Please note that cruise itinerary and schedule are subject to change upon weather and operating conditions.

RESPONSIBILITY
Once we confirm the reservation with you, all possible care is taken to ensure that the services supplied maintain the highest possible standards and follow what we describe in the itinerary. However, we are not responsible for any problems arising from the booking or services that we do not directly control.
Please pay attention to your valued properties. We have no responsibility for the loss or damage of luggage due to the delay, accident, natural disaster or political actions, except for the properties kept in our security boxes at our reception desk on board.
We have no responsibility for any mental or physical injury, illness, loss or death when such damages were neither the result of a physical injury to the Passenger, nor the result of that passenger having been not at actual risk of physical injury, nor intentionally inflicted by us.
If there is a dispute among a passengers, Halong Elizabeth Cruise and/or a third party, Vietnamese law will be applied.
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Notes:
* Sharing option: sharing boat with other group, private cabin.
** Charter option: hiring the whole boat for a group.